There is no trial and buy option for our product purchased from our website. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages. For any queries, please write to us at care@kooqithreads.com . 

Yes, you can just inform us the same via mail at care@kooqithreads.com and we can get it done for you.

Just click on ‘Forgot Password’ option and we will send password reset link on your email address registered with us.

If you register with us, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

Yes, we do. You can mail us at care@kooqithreads.com. We can work out a spiffy discount for you depending on your quantity.
You can check out our Instagram and Facebook for more details.

1. We update our customers through emails once we initiate the online refund procedure
2. If our last email states that we have initiated the online bank account refund procedure, kindly wait for the process to complete (Typically 5-6 working days only)
3. For queries you can mail us at care@kooqithreads.com
4. In some rare circumstances, bank account refund procedure might take up to 2-3 weeks time depending on the customer’s bank

AB-5/6 Deshbandhunagar, Baguiati, Kolkata-700059

care@kooqithreads.com

Wallet refunds will be done instantly once the return/refund is confirmed by our team.

1. Only the product costs will be refundable once the product is cancelled
2. The shipping and COD charges will not be refundable
3. In case you want to return multiple products, we request you to kindly call us at care@kooqithreads.com

1. You can ask for an online refund against your orders within 15 days from its date of delivery
2. The Shipping or COD charges will not be applicable for Refund
3. Only the product cost will be applicable for Refund
4. Refund policy is not applicable for discounted products or products on sale
5. For any other requests or queries regarding this, kindly reach us at care@kooqithreads.com

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.

Orders within India are delivered within 7-10 working days, and International orders are delivered within 10 to 15 working days. Delivery time may vary depending upon the shipping address.

Please note: Orders including Wall Art, Notebooks, Mouse pads, Kids Clothing and Customized products will be shipped out 4-5 days after the order is placed as these products are made-to- order.

Within India, KOOQI THREADS provides Free Shipping for orders above Rs.500. There will be a shipping charge of FLAT ₹50 for orders below Rs.500.

For placing International orders, kindly Call/WhatsApp us at +91 9903423993

Yes, we do have a Cash on Delivery (COD) option for most pincodes in India. Irrespective of your order amount, an additional Rs.50 will be added to your total if you choose the payment mode as Cash on Delivery (COD).

In case of a payment failure, please retry keeping in mind the following:

1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process
2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on care@kooqithreads.com

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Kooqi Threads. You pay only the amount that you see in your order summary.

It means Cash on Delivery is not serviceable by our courier partners at your location postal code, but you can always opt for Net Banking or Credit/Debit Card payment options.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

Please contact our customer care at care@kooqithreads.com to cancel the order.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, kindly contact us at care@kooqithreads.com . Our customer care team will help you out with customized solutions wherever possible.

All Cancel Requested orders will be wallet refunded instantly to prevent cancellation charges from the respective banks.

1. You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ on the top, type in your Order ID, and check your order status
2. After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end
3. If you still have apprehensions, write to us at care@kooqithreads.com and your issue will be addressed

For any queries, kindly mail us to care@kooqithreads.com.

1. Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days
2. For assistance you can write to us at care@kooqithreads.com, we will be happy to help you out.

An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified, unless it’s a COD. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

To place your order, follow these steps:

1. Browse through our wide catalogue of products until you find something you like, choose the relevant size (if you are not sure of the size, refer our size chart) and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart)
2. In ‘My cart’, you can either choose to continue shopping or confirm the order
3. To proceed, you can either log into your existing KOOQI THREADS account or simply continue as a ‘New User’ and create one
4. Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method, and confirm your order

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.